Reference

Account Access, Terms and Regional Eligibility

Access to AQ990 depends on your local law and the region where your account is registered. Before funding your wallet via bKash, Nagad, or Rocket, read these terms to understand what applies to you.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket policy contextAge and identity verificationRegional availability
AQ990 Account Access, Terms and Regional Eligibility
ACCOUNT SECURITY POLICY

Data Handling, Cookies and Account Security

Your account data — name, registered mobile, and payment wallet details — is stored with encryption and is not shared with third parties outside of what payment processing and legal compliance require. We use session cookies to keep your account active and preference cookies to remember your lobby settings; you can manage cookie preferences from your browser at any time. Account security relies on OTP verification tied to your registered mobile number, so keeping that number current matters. If you need to update your contact details, submit a request through support with identity confirmation.

Data Encryption

Account and payment data is encrypted at rest and in transit. We do not store full bKash, Nagad, or Rocket credentials — only the verified wallet identifiers.

Cookie Control

We use session and preference cookies only. No third-party advertising cookies are placed. Manage or clear cookies from your browser settings at any time.

OTP Verification

Every login and withdrawal triggers an OTP sent to your registered mobile number. If you change phones, update your number through support before your next session.

Data Requests

To access, correct, or delete your account data, contact support with your registered mobile number. We aim to process requests within the period required by applicable law.

LEGAL SUPPORT PATHS

How to Reach Us on Legal and Account Queries

If you have a question about your eligibility, account suspension, or how these terms affect your bKash, Nagad, or Rocket wallet, our support team handles legal and account queries directly. Reach us through the channels below — response times vary by volume but account-status queries are prioritised.

Live Chat Open the chat icon from your account page for real-time help with eligibility questions, account status, and wallet queries.
Email Support Send account and legal queries to our support address. Include your registered mobile number for faster routing to the right team.
Help Centre The Help Centre covers common eligibility questions, regional access status, and the steps for submitting identity documents for account verification.

Common Questions About Account Terms and Eligibility

These questions cover what Bangladesh-based account holders most often ask about eligibility, legal terms, data, and access. If your question is not here, reach out through live chat or email support.

Access depends on your local law and whether your region is eligible. Check the eligibility section of the account registration page before proceeding.

Any balance linked to a restricted account is reviewed and returned to the originating wallet — bKash, Nagad, or Rocket — after the review period concludes.

We post updates on this page. Continuing to use your account after an update means you accept the revised terms, so check back if your access situation changes.

We hold your registered name, mobile number, and verified wallet identifiers. Full payment credentials are never stored. Request a data summary through support.

Contact support with your registered mobile number and a deletion request. We process it within the period required by applicable law, subject to mandatory retention rules.

Raise a dispute through live chat or email support. Include your account mobile number and the specific decision you are contesting for the fastest routing.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.